Refund Policy

1. Our Guarantee

We stand behind EntryDeck with a 7-day, no-questions-asked money-back guarantee. If you purchase EntryDeck and are not satisfied for any reason, simply email us within 7 days of your purchase date and we will issue a full refund of the amount you paid.

2. How to Request a Refund

To request a refund, send an email to hello@getentrydeck.com with the following details:

• Subject line: Refund Request: [Your Order Number]
• The email address used at checkout.
• Your Lemon Squeezy order ID (included in your purchase confirmation email).
• Optionally: any feedback on what didn't work for you. We genuinely want to improve.

That's it. No lengthy forms, no hoops to jump through.

3. Eligibility Window

Refund requests must be submitted within 7 calendar days of the original purchase date, as shown on your Lemon Squeezy order confirmation.

Requests received after the 7-day window are outside our standard guarantee, but we handle each situation individually and with good faith. If you have extenuating circumstances, email us and we'll do our best to help.

4. Refund Processing

Refunds are processed by Lemon Squeezy, our payment provider, and returned to your original payment method. Once we confirm your refund request, please allow 5–10 business days for the funds to appear, depending on your bank or card issuer.

Upon processing your refund, your license key will be deactivated and access to the EntryDeck application will be revoked.

5. What This Policy Covers

This policy applies to direct purchases of the EntryDeck application license at full price or any promotional price. It does not cover:

• Purchases made through unauthorised resellers or third-party platforms not operated by EntryDeck.
• Chargebacks initiated without first contacting us; if you have an issue, please email us first.

6. Contact

Any questions about this refund policy? We're here: hello@getentrydeck.com. We aim to respond to all refund requests within one business day.